Return Policy

We want you to be happy with your Vespera accessories. If something isn't right, you can return it within 30 days of delivery.

Returns

Items can be returned within 30 days of delivery for a refund.
Items must be unused and undamaged, with all included parts.
The customer pays return shipping. We recommend a tracked service, as we can't refund items lost in return transit.

How to start a return: sign in to your account, open your order and click "Request return", or email vespera-accessories@outlook.com with your order number.

Damaged, defective or wrong items

If your item arrives damaged, defective or isn't what you ordered, contact us within 30 days of delivery with a photo. We'll send a replacement or a full refund, including shipping. You won't need to pay return shipping.

Fit issues

Our accessories are designed for the Vaonis Vespera. If a part doesn't fit your telescope as expected, contact us before returning it. Often we can help, or send a replacement.

Digital products (Silent Image Sync)

Software is delivered digitally and can't be returned once downloaded. If it doesn't work on your system, contact us within 14 days of purchase. We'll help you get it working or issue a refund.

Refunds

Once we receive and inspect your return, we'll email you to confirm. Approved refunds go to your original payment method within 5–10 business days. Original shipping charges (if any) are not refundable unless the item was damaged, defective or incorrect.

Exchanges

For a different color or item, return the original and place a new order.

Contact

Questions? Email vespera-accessories@outlook.com or use the chat on our website.